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Terms of Service

Terms & Conditions

Shipping:

South Afirca

Same Day Delivery: Delivery on the same Business Day for orders received before 10am on a Business Day within Durban City Limits of 30km.

Next Day Delivery: Delivery on the next Business Day for Orders received after 10am on a Business Day within Durban City Limits of 30km.

1-3 Business Days Delivery: For orders received from locations within Major City Limits of South Africa. We provide Express Shipping within South Africa with delivery in 1-3 business days

*Business days exclude public holidays and weekends.

*Major South African cities imply the main city limits of Pretoria - Johannesburg - Polokwane - Rustenburg - Nelspruit - Vaal Triangle - Bloemfontein - Kimberley - Cape Town - George - Port Elizabeth - East London - Durban - Pietermaritzburg - Stellenbosch - Richards Bay.

Remote areas out of city limits will get delivery within 2-5 business days.

International shipping: Standard International Shipping worldwide in 7-12 business days upon dispatch. Under normal circumstances our items get delivered to the customers worldwide within 15 business days approximately, except for remote areas. Enchant Hair always ensures timely delivery to all its customers. However, in rare circumstances if you haven't received the delivery within the stipulated time frame, please be patient, and contact us. We want to give full customer satisfaction with Real, beautiful Remy Hair delivered on time. Door delivery will be provided depending upon your post office services. Likewise, custom charges if any levied will be borne by the buyer. 

 

Returns

We offer guaranteed return with the following conditions. In case any of our customers want to return our product, they must contact us within 3 days after receiving the shipment. The customer must follow our advice about shipping the item back to us. The product must be returned to us in an unused condition along with the original packaging and original envelope at the buyer's/customer's own shipping cost. Please contact us well in advance before doing so. Any item which we receive will be examined if it has been used by the customer, depending upon which the refund will be reimbursed to the customer. This product cannot be replaced or exchanged.